How long does shipping take?
Orders are typically processed within 1–3 business days.
After your order has been shipped, U.S. delivery typically takes 7–10 business days. Certain products or destinations may take up to 10–18 business days.
Please visit our Shipping Policy for more information.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking information.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
You can also visit our Track Order page for additional information.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once your order has entered processing or has already shipped.
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be unworn, unused, unwashed, and in their original condition.
Please see our Refund Policy for full details.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Include your order number, a description of the issue, and clear photos of the item.
Once reviewed and approved, we’ll provide an appropriate resolution, which may include a replacement or refund.
How do I choose the right size?
Please check the size guide on the product page before placing your order.
Sizing may vary between different products and styles, so we recommend checking the measurements for the specific item you’re purchasing rather than relying only on your usual size.
Will all items in my order arrive together?
Not always. Some orders may be shipped in separate packages depending on product availability and fulfillment location.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary depending on your device and location.
Simply proceed to checkout to see the payment options currently available for your order.
Do you ship internationally?
At this time, NORTHBOUND primarily serves customers in the United States.
Available shipping destinations will be shown during checkout.
Are sale items returnable?
Unless an item is specifically marked Final Sale, eligible sale items may be returned according to our standard return policy.
Items marked Final Sale are not eligible for returns or refunds except where required by applicable law.
How can I contact NORTHBOUND?
If you need help with an order or have a question about one of our products, please contact our customer support team through our Contact Us page.
When contacting us about an existing order, please include your order number so we can assist you more quickly.
NORTHBOUND — ALWAYS FORWARD.